What we offer


IATA Diploma Course Details

  INTRODUCTION :  
 

The institute is first in the Eastern region in India and is an Authorized Training Centre approved by IATA Aviation Training & Development Institute, Montreal, Canada. This is a world wide recognized course, which is conducted in English. STEPS is the only institute in Eastern India authorized to teach up to Management Level. Duration of each course is 150 hours (04 months - 06 months) approximately.

The IATA-UFTAA Diploma Course Examination is held twice in a calendar year in the months of March and September. The examination is organized by IATA Montreal through its Local Coordinator Air India Ltd. in Calcutta.

 

  IATA/UFTAA TRAVEL AND TOURISM TRAINING PROGRAMME - LEVEL 1 : FOUNDATION  
 

    The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.

    In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.
     
    Improve your career opportunities:

    Level 1 now includes GDS training!

    Eligibility

    Recommended pre- qualifications:

    Graduate or at least Passed Higher Secondary. The lessons imparted in the institute are as prescribed by IATA Montreal.     		 

      HOW YOU WILL BENIFIT :  
     
    • Make appropriate travel arrangements and reservations
    • Calculate and quote appropriate air fares
    • Complete international travel documents in accordance with the applicable IATA rules & procedures.
    • Answer customers' queries, quote rates and supplements, explain conditions and book tour products
    • Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
    • Understand the role of Information Technology, Global Distribution Systems and the Internet
    		 

      COURSE CONTENT :  
     

    There are thirteen modules which are examined in two papers:-

    PAPER I  :   Airfares and Ticketing - Mod 12
                     Electronic Booking Tools - GDS
                     CD ROM based Training for Airline Reservation - Mod. 13
    PAPER II :   General Travel Knowledge

    Environment

    • The Business Environment of the Travel & Tourism Industry
    • Geography in Travel Planning 1
    • Travel Formalities

    Product

    • Land Transport - Rail 1
    • Water Transport -Ferry
    • Land Transport-Car & Camper
    • Hotels
    • Tour Packages
    • Air Transport Essentials

    Support Service

    • Customer Service
    • Technology in the Travel Industry 1

    Air Fares and Ticketing 

    • Air Fares and Ticketing 

    Electronic Booking Tools (CD-ROM)

    • Global Distribution Systems Training
    		  

      DESIGNED FOR :  
     
    • Senior Managers / Middle Managers / Managers / Supervisors / Technical / Staff
    • Students who wish to have a career in the travel industry
    • Junior travel consultants
    • Airline personnel
    • Tour operators who deal regularly with travel agents
    • Personnel of large companies responsible for making travel arrangements
    • Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies. 
    		  

      DURATION :  
     

    Duration of each course is 200 hours i.e, 06 months approximately. The IATA-UFTAA Diploma Course Examination is held twice in a calendar year in the months of March and September. The examination is organised by IATA Montreal through its Local Coordinator Air India Ltd. in Calcutta.

    By successfully completing the two-paper examination*, you will become qualified as a holder of the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be entitled to add the designation "DTTF" (Diploma in Travel and Tourism Foundations) after your name.

    A student is awarded a 'Diploma in Travel & Tourism Foundation obtaining (75%) pass marks in both papers, on obtaining (85%) in both papers, the student will be awarded a Diploma with Distinction.

    		 

     

      IATA/UFTAA INTERNATIONAL TRAVEL AND TOURISM TRAINING PROGRAMME - LEVEL 2 : CONSULTANT  
     

        Eligibility 

      The 9 modules contained within the consultant level help you understand more complex operations as well as the consultative approach to selling Travel & Tourism.

      By successfully completing the two -paper examination, you become qualified with the IATA/UFTAA International Travel and Tourism Consultant Diploma and will be able to use the letters ''DTTC'' (Diploma in Travel and Tourism Consulting) after your name.

      Recommended pre - qualifications : the Foundation Certificate or the standard Diploma from the previous IATA/UFTAA programme, as well as some work experience.

      		 

        HOW YOU WILL BENIFIT :  
       
      • Handle all major aspects of the travel agency business
      • Provide accurate advice to clients on major tourist destinations
      • Produce customized and international inclusive tours
      • Sell international business, incentive and conference travel arrangements
      • Construct complex fares and routings by applying advanced IATA fare construction principles; issue and re-issue tickets and other documents for all types of international journeys
      • Familiarize yourself with common national requirements, IATA's Regulations and the role of the National Travel Agents' Associations
      • Learn effective selling skills
      • Understand the Billing and Settlement System to give your travel operation a distinct operational advantage
      		 

        COURSE CONTENT :  
       


      *Environment * Geography inTravel Planning 2
      *Product * Land Transport - Rail 2
      * Land Transport-Bus and Coach
      *Accomodation (other than hotels)
      *Water Transport - Cruises and Private Charter
      *Tour Packages 2
      *Support Services *Law and Regulations 1
      *Selling Skills
      *Air Fares and Ticketing * Air Fares and Ticketing 2

      		 

        DESIGNED FOR :  
       
      • Senior Managers / Middle Managers / Managers / Supervisors / Technical / Staff
      • Students who have completed the Foundation Course or the previous Standard Course
      • Travel consultants with some industry experience, who wish to upgrade their professional competence
      • Staff of tour operators and consolidators, and airlines
      		  

        DURATION :  
       

      Duration of each course is 200 hours i.e, 06 months approximately. The IATA-UFTAA Diploma Course Examination is held twice in a calendar year in the months of March and September. The examination is organised by IATA Montreal through its Local Coordinator Air India Ltd. in Calcutta.

      By successfully completing the two-paper examination, you become a qualified holder of the IATA/UFTAA International Travel and Tourism Consultant Diploma. You will also be able to add the letters "DTTC" (Diploma in Travel and Tourism Consulting) after your name.

      		 

       

        IATA/UFTAA INTERNATIONAL TRAVEL AND TOURISM TRAINING PROGRAMME - LEVEL 2 : MANAGEMENT  

       

      INTRODUCTION

      The seven modules in the Management Level will prepare you for higher level responsibilities such as accounting, staff supervision, negations and product development.

      By successfully completing the two-paper examination, you will become a qualified holder of the IATA/UFTAA International Travel and Tourism Management Diploma and will be entitled to add the letters "DTTM" (Diploma in Travel Tourism Management) after your name.

      As of 1 June 2005 this course is offered in electronic (.pdf) format only. Course material will be delivered in a zip file to the e-mail address provided on your enrollment form. File size is approximately 2.1 MB. Prior to purchasing, please ensure you are able to receive this amount of data, as well as open both zip and pdf documents.

      		 

        HOW YOU WILL BENEFIT :  
       
      • Learn the essential principles and strategies of supervising and managing people.
      • Develop customized tours and again a competitive advantage.
      • Learn how to plan, organize and administer meeting, incentives, conference and exhibitions.
      • Be capable of establishing procedures and controlling costs.
      • Understand the latest marketing trends and opportunities, and apply them in your planning.
      • Familiarise your self with the challenges and opportunities of information technology and internet strategies. 
      		  

        COURSE CONTENT :  
       


      Strategy and Management 
        Managerial Skills 1
      Negation Skills
      Products
      Tour Packages - Special Interest Tour 3
      Meeting, Incentive, Conferences and Exhibition (MICE)
      Support Services
      Administration and according
      Marketing 1
      Technology in the Travel Industry 2

      		  

        DESIGNED FOR :  
       
      • Junior management-level personnel in all fields of the travel industry
      		  

        DURATION :  
       

      Duration of each course is 200 hours i.e, 06 months approximately. The IATA-UFTAA Diploma Course Examination is held twice in a calendar year in the months of March and September. The examination is organised by IATA Montreal through its Local Coordinator Air India Ltd. in Calcutta.

      By successfully completing the two-paper examination, you will become a qualified holder of the IATA/UFTAA International Travel and Tourism Management Diploma and will be entitled to add the letters "Dip TT (Mgt)" after your name.

      		 

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